zentiqueport Order & Shipping Policy

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Thank you for choosing zentiqueport. We are committed to getting your grocery and kitchen essentials to you safely and on time. The guidelines below explain exactly how we handle orders, shipping, and delivery so you always know what to expect from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are reviewed, packed, and released to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally handled the same business day. Orders received after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are secured with professional-grade cold-chain packaging and shipped Monday through Thursday only, so they never sit in a warehouse or transit hub over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown clearly at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground delivery for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery timelines begin once your order leaves our facility. Transit may take slightly longer during peak holiday periods or when severe weather affects carrier networks.

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International Shipping

zentiqueport also serves customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Orders shipped outside the United States may be assessed import duties, value-added taxes (VAT), or customs processing fees when they reach the destination country. These charges are set by your local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

As soon as your order ships, you will receive an automated shipping confirmation email with a direct tracking link and carrier information.

If your tracking number has not arrived, or tracking shows no updates, within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate.

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Order Modifications & Address Changes

We begin processing orders soon after they are placed so we can keep dispatch times fast.

• If you need to correct your shipping address or change your order, please reach out to us within 1 hour of placing it at support@zentiqueport.store.
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in good condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, notify us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is happy to help:

• Official Business Name: zentiqueport
• Customer Support Email: support@zentiqueport.store
• Customer Support Phone: 18135803266
• Physical Business Address: 2021 NW 136TH AVE APT 295, SUNRISE, FL 33323-3323, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST